Refund & Exchange Policy
At Theoroma Mahogany Teakwood, we aim to provide a smooth and trustworthy shopping experience. This Refund & Exchange Policy explains the conditions, timelines, and process for refunds, exchanges, and order-related issues for purchases made through our website.
By placing an order, you agree to the terms outlined below.
No Return Policy
Theoroma Mahogany Teakwood does not accept physical returns of any products. Once an order is delivered successfully, products cannot be returned due to hygiene, safety, and quality assurance reasons.
Refund Eligibility (Damaged or Missing Products Only)
Refunds are applicable only in the following cases:
- The product is received in a damaged or defective condition
- One or more items are missing from the order
All issues must be reported within 48 hours of delivery, along with clear images or videos of the product and outer packaging.
All refund requests are subject to verification and approval.
Exchange Policy (Wrong or Incorrect Product Received)
If you receive a product that is incorrect, different from what you selected, or does not match your confirmed order, Theoroma Mahogany Teakwood will offer an exchange, subject to the following conditions:
- The issue must be reported within 48 hours of delivery
- The product must be unused, unopened, and in its original packaging
- Exchange requests are subject to verification
Once approved, the correct product will be dispatched as a replacement.
How to Raise a Refund or Exchange Request
To initiate a refund or exchange request:
- Contact our support team within 48 hours of delivery
- Share your order ID, issue description, and clear images/videos
- Our team will review the request within 2–3 business days
Requests raised after the specified timeframe may not be accepted.
Refund Processing Timeline
Once a refund request is approved:
- Refunds are processed within 5–7 business days
- The amount is credited to the original payment method used at checkout
- Shipping charges, if any, are non-refundable unless the issue occurred from our side
Refund timelines may vary depending on banks or payment service providers.
Exchange Processing Timeline
- Approved exchanges will be dispatched within 3–5 business days after verification
- Delivery timelines for exchanged products may vary based on location and availability
Order Cancellation Policy
- Orders can be cancelled within 12–24 hours of placing the order, or before dispatch, whichever is earlier
- Once the order is dispatched, cancellations are not permitted
Shipping Responsibility
- For approved refunds or exchanges due to damaged, missing, or incorrect products, Theoroma Mahogany Teakwood will bear the shipping cost
- Exchange requests due to customer preference or selection error may not be accepted
Late or Missing Refunds
If you have not received your refund after the stated timeline:
- Please check with your bank or payment provider
- If the issue persists, contact our support team for assistance
Policy Updates
Theoroma Mahogany Teakwood reserves the right to modify or update this Refund & Exchange Policy at any time without prior notice. Any changes will be effective immediately upon posting.
Customers are encouraged to review this policy periodically.
Contact Information
For refund, exchange, or order-related queries, please contact:
Theoroma Mahogany Teakwood
Email: support@mahogany.theoroma.com